COVID-19 - What you need to know

As government announcements re: COVID-19 evolves, we’ll bring you the latest news and information that affect BIG4 parks and their guests right here as well as on our Facebook page

Page last updated: 7 April 2020


Following the recent government updates, in particular, the advice around non-essential travel, we have made some changes that prioritise the health and safety of our owners, staff, and guests as well as the wider community.


All BIG4 parks are currently closed except for essential travel. The definition of essential travel varies between states, please see relevant state information below:


VIC

You may only stay at a holiday park in Victoria for the following reasons: 

(a) a person whose place of residence is the accommodation facility;

(b) a person who is ordinarily a resident of Victoria but has no permanent place of residence in Victoria;

(c) a person who has a permanent place of residence in Victoria, but that place is temporarily unavailable;

(d) a person, on a temporary basis, who has travelled to Victoria for work purposes;

(e) a person who was a temporary guest of the accommodation facility on the date that these directions were given; or

(f) a person who requires emergency accommodation, including in relation to family violence and other vulnerable groups.

MORE INFORMATION

QLD

You may only stay at a holiday park in Queensland for the following reasons:
(a) where people live permanently in caravan parks. 

(b) or are staying in caravan parks as interim abodes where their primary residence is not available, they may continue to do so, with social distancing observed.

(c) those who are travelling for work.
MORE INFORMATION

NSW

You may only stay at a holiday park in New South Wales for the following reasons: 

(a) where people live permanently in caravan parks.

(b) or are staying in caravan parks as interim abodes where their primary residence is not available, they may continue to do so, with social distancing observed.

(c) those who are travelling for work.

MORE INFORMATION

TAS

Where people live permanently in caravan parks, campsites or caravans or are staying in caravan parks, campsites or caravans as interim abodes where their primary residence is not available, they may continue to do so.

MORE INFORMATION

NT WA & SA

In respect to specific shutdown orders on essential travel, there are currently none in NT, WA or SA however, WA has placed an advisory ban on intrastate travel across regional boundaries.

SA have border protections in place and self-isolation for those entering the state.

NT also have a 14 day self-isolation ban for those entering the state.

Additional information for guests travelling to WA:

The WA Government will introduce further restrictions on travel within Western Australia from Tuesday night 31 March 2020 (12.00am AWST Wednesday morning 1 April 2020), to assist in reducing the spread of COVID-19. Western Australian intrastate travel is defined as movement through the boundaries of the regions of Western Australia. These regions are:

  • South West
  • Great Southern
  • Goldfields-Esperance
  • Mid-West
  • Wheatbelt
  • Gascoyne
  • Pilbara
  • Kimberley
  • Perth and Peel (due to their close proximity, the Perth and Peel regions will combine into one region)

Western Australians will not be permitted to leave their regional boundary. Police have the power to enforce these restrictions and fines of up to $50,000 can be issued.

Exemptions will apply for:

  • employment purposes
  • medical reasons
  • health and emergency services
  • people living in ‘border communities’, who may not have access to groceries or supplies within their region
  • freight
  • compassionate grounds.

Access to designated regions including the Kimberley (including the entire Shire of Ngaanyatjarraku, parts of the Shire of East Pilbara that encompass the communities of Jigalong, Martu homeland communities and Kiwirrkurra) have additional stronger restrictions in place. This is to help curb the spread of COVID-19 into our very vulnerable communities, which could have catastrophic consequences.

Further details on how the restrictions will operate and application process for exemptions will be provided before the restrictions come into force.


Please note: Unfortunately, the below parks are currently closed to all travel and are not taking bookings:

BIG4 Bright Holiday Park

BIG4 Eden Beachfront Holiday Park

BIG4 Inverloch Holiday Park

BIG4 Kelso Sands Holiday and Native Wildlife Park

BIG4 Phillip Island Caravan Park

BIG4 Saltwater @ Yamba Holiday Park

BIG4 Tweed Billabong Holiday Park

BIG4 Bungalow Park on Burrill Lake

Imbil Camping Retreat

Tocumwal Tourist Park


Got a current booking?

Due to the new travel restrictions, if you have a non-essential booking within the next 60 days, please contact the park directly to discuss your options.

While the situation is out of our hands, we are deeply sorry that your holiday plans have been inconvenienced in this way. However, this is for the greater good.

You can contact your park by clicking here.


Future bookings and BIG4 memberships

You are still welcome to renew your BIG4 Perks+ and VIPerks memberships on BIG4.com.au, as well as make a booking for later in the year and beyond. It would help us enormously if you did and would be a wonderful thing to look forward to.

We will continue to update you with any new information to support you during this period. 


Stay connected

Please also follow our social channels like Facebook and Instagram for timely information. We will continue to use these channels to inspire and entertain you with terrific travel articles, park information, and tips and hints as we all look forward to getting back on the road for a well-deserved break.

For latest information please refer to the specific state government health pages below: