Booking Terms and Conditions

Check In

2:00pm


Check Out

10am


Reception Hours

8am to 6pm – 7 days - *Hours may vary on Christmas Day and New Years Day


Changes and Cancellation

When you cancel your booking, fees may be charged under the following circumstances, which vary by season:

  • Premium season: Cancellations within 30 days of arrival will incur a cancellation fee equal to the total booking value
  • High season: Cancellations within 14 days of arrival will incur a cancellation fee equal to the total booking value
  • Mid season: Cancellations within 72 hours of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate
  • Low season: Cancellations within 24 hours of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate

 Any refunds due will be processed to the same payment method which was used to pay for the booking.
All refunds in excess of $1000.00 will be processed via Electronic Funds Transfer within 30 days of booking cancellation.
Administration Fee: Where a refund is due, a $30 administration fee will be charged. This fee can be credited to a future booking if returning within 12 months of the initial cancellation.


Pets

Small pets permitted on sites only. No pets in or near cabins at any time.Pets not permitted in periods of high occupancy (particularly 26 December to 6 January and Easter long weekend).Pet approval must be obtained when booking and decision is at managers discretion. Pets must be kept on a lead at all times whilst within the park. No excessive noise, including barking is allowed. Pets are prohibited from the reception/kiosk, amenities and camp kitchens.All mess must be immediately removed and disposed of.No pet is to be left unattended. Please do not go out and leave your pet behind.


Deposits and Payments

A deposit is required to secure each reservation. For all phone bookings a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings and Direct Deposit and Cheques for phone bookings only.
Final payment dates for bookings vary by season:

  • Premium season: Final payment due 30 days prior to arrival
  • High season: Final payment due 14 days prior to arrival
  • Mid and Low season: Final payment due on arrival
 Accommodation bookings will be required to provide a credit card as security against incidentals during your stay. If there is no credit card on the booking, a $200 cash bond will be required. This bond will be refunded on departure.


What you need to know

Deposits

A deposit is required to secure each reservation. For all bookings, a deposit equal to the first night’s accommodation/site rate must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings and Cheques for phone bookings only.

Final payment dates for bookings vary by season:

  • Premium season: Final payment due 30 days prior to arrival
  • High season: Final payment due 14 days prior to arrival
  • Mid and Low season: Final payment due on arrival

Accommodation bookings will be required to provide a credit card as security against incidentals during your stay. If there is no credit card on the booking, a $200 cash bond will be required. This bond will be refunded on departure.

Payment Options

Credit Card: Is accepted for online bookings and phone bookings.
Please note payments made by Credit Card at NRMA Shellharbour Beachside Holiday Park will include the 0.53% bank surcharge.

Cheques: Will only be accepted if received more than 4 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side.

Payment Plan:  This option is available for online bookings only, available by credit card only for a booking where the holiday value is at least $200. 

Cancellation/ Refund/ Booking Policy

Cancellations Relating to Government implied health and travel restrictions:

We understand the uncertainty surrounding COVID-19 and the potential impacts to travel. We offer flexible booking arrangements for those impacted by COVID-19 and allow for changes to stay dates, 12-month credits or refunds without penalty where the below applies:

  • Travel restrictions imposed by state or commonwealth governments impact your ability to travel to our park or resort

This also applies to guests we are currently not able to accept. This includes those who are:

  • Restricted from travelling due to health and/or Government advice relating to COVID-19
  • Under Government direction to self-isolate
  • Awaiting the results of a COVID-19 test
  • Themselves, or have a family member, sick with COVID-19
  • Identified as close or casual contacts of a person who has a reported or suspected case of coronavirus COVID-19 in the past 14 days
  • Have had flu-like symptoms in the last 72 hours

All other cancellations:

When you cancel your booking, fees may be charged under the following circumstances, which vary by season:

  • Premium season: Cancellations within 30 days of arrival will incur a cancellation fee equal to the total booking value
  • High season: Cancellations within 14 days of arrival will incur a cancellation fee equal to the total booking value
  • Mid season: Cancellations within 72 hours of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate
  • Low season: Cancellations within 24 hours of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate

Any refunds due will be processed to the same payment method which was used to pay for the booking.

All refunds in excess of $1000.00 will be processed via Electronic Funds Transfer within 30 days of booking cancellation. 

Administration Fee: Where a refund is due, a $30 administration fee will be charged. This fee can be credited to a future booking if returning within 12 months of the initial cancellation.

Credits:

  • Credits can only be taken on direct bookings and excludes any bookings via online travel agents (Expedia, Wotif, Booking.com etc.)
  • Monies paid against a booking that has been cancelled as per the cancellation terms can be held in credit for a future booking.
  • Credits are valid for 12 months from the date a booking was cancelled.
  • Credits may be refundable for up to 12 months, if a refund was applicable at time of cancellation. After this point any monies paid are forfeited.
  • Any credits on bookings from 15 March –  31 May, 2020 (bookings cancelled due to COVID-19) are valid for 24 months from the cancellation date.  If a refund was applicable at time of cancellation, these credits are refundable for up to 24 months and after this point any monies paid are forfeited. Any bonus credit offered at time of cancellation is non-refundable or transferable.

While we do our best to accommodate a preferred site or cabin number, these are not guaranteed.

General terms

NRMA Parks and Resorts do not accept bookings from persons under the age of 18 years of age. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any reservation where this condition is not met.

BIG4 Members 
BIG4 Perks Members of BIG4 Holiday Parks of Australia are eligible to receive a 10% discount on their booking (capped to the value of $50). VIPerks Members of BIG4 Holiday Parks of Australia are eligible to receive a 10% uncapped discount for first 28 nights on their booking. Please mention your membership upon booking and present your membership card upon arrival at select NRMA Parks and Resorts. BIG4 discounts are only applicable at select Holiday Parks and Resorts including Treasure Island, Darlington Beach, South West Rocks, Myall Shores, Ocean Beach, Sydney Lakeside, Bathurst Panorama, Lake Somerset, Port Arthur, Portland Bay, Port Campbell, and Merimbula Beach, Warrnambool, Halls Gap, Yarrawonga-Mulwala, Atherton Tablelands, Bowen Beachfront.

Subletting of Accommodation

Accommodation/sites are provided to the booking party for the guest(s) as named on the booking. Accommodation must not be sublet or resold by the booking party for commercial gain without our prior written consent. Genuine group bookings are not affected.

Risk Warning

Park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the park, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains. Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition. Such activities and facilities are varied and may include: playgrounds, playground equipment and jumping pillows; swimming pools, water slides, water parks and water activities; bicycle riding, pedal carts, skateboards and scooters; operation of vehicles, plant and equipment; sporting and children’s activities; exercise and gym equipment; interaction with wildlife, waterways, water courses and dams; trips, falls and collisions including interaction with other guests and their property; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting; activities (including camping) with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs. All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times. By entering the Park, it is accepted that all activities including recreational activities are not free of risk and that park management is not liable for any loss, damage or injury arising from such activities. On entry, it is also agreed that park management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.

Playgrounds: Use of playground equipment may result in serious personal injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Risks include falls and collisions with other users and hazards associated with gaps, openings and protruding objects.

Jumping Pillows: Use of jumping pillows may result in serious personal injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Flips, somersaults and inverted manoeuvres are dangerous and prohibited. Other risks include falls and collisions with other users. Not to be used when wet.

Swimming pools and water activities: Use of swimming pools, water slides, water parks and associated facilities may result in serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs, strains or lacerations. Flips, somersaults and inverted manoeuvres into the water are dangerous and prohibited. Other risks include diving head first, slips, trips, falls, running on wet surfaces and not providing adequate supervision to children.