Powered sites and Campsites from 12 noon and Villas and Safari Tents from 2pm
10am
Sun-Thu: 7am-7pm, Fri-Sat: 7am-9pm
Cancellations:
In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to info@sphr.com.au from the Primary email address on the confirmed booking.
High Season – all QLD School Holidays, Long Weekends and Events
Cancellations made outside 30 days of your scheduled arrival will result in a full refund less a $30 administration fee. In the event that your stay is cancelled and eligible for a refund, we may process to your original payment method which can take 3-10 business days.
Cancellations made inside 30 days of your scheduled arrival will result in all monies being forfeited.
*Please note that Event terms and conditions at Sandstone Point Hotel are completely separate to that of Sandstone Point Holiday Resort.
Shoulder/ Low Season – dates are subject to change
Cancellations made outside 14 days of your scheduled arrival will result in a full refund less a $30 administration fee. In the event that your stay is cancelled and eligible for a refund, we may process to your original payment method which can take 3-10 business days.
Cancellations made inside 14 days of your scheduled arrival will result in all monies being forfeited.
Non-refundable credits
In the event of cancellation within your specified cancellation policy period, management may offer a partial non-refundable credit. Credit is valid for a period of 12 months from your original arrival date. Previous tariff, discount or promotion applied will not carry over to the new booking dates chosen.
Travel insurance and weather eventsChanges- Change of dates or occupants staying
Inside cancellation period (within your specified 14 or 30 days policy)
Outside cancellation period (outside of your specified 14 or 30 day policy)
Sorry, no pets are permitted into the resort.
Deposits
A deposit is required to secure each reservation. For all bookings a deposit equal to the first night’s accommodation/site tariff must be paid on credit/debit card at the time of making the reservation. Reservations will not be guaranteed without a deposit.
Automatic Payment for Final Balance Owing
You will receive an email five days prior to your final balance due date. Please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking when your final balance is due. If our attempt at deducting the remaining balance is unsuccessful, your reservation is subject to automatic cancellation.
Payment Options & Policies
We accept Visa and MasterCard for all bookings. All credit & debit payments incur a merchant service fee of 1.05% for Visa/MasterCard & 1.30% for American Express in addition to the total amount payable. Transaction fees are non-refundable. EFTPOS can be used within the Resort and is subject to these same fees.
BPAY can be used to pay off your booking overtime. For payments made close to the final balance due date, we require five business days to process. Please notify us by email with a receipt of BPAY payment to - info@sphr.com.au your unique customer reference number can be found on your booking confirmation. Our BPAY Biller code: 188011.
BIG4 Gift Cards can be redeemed for accommodation charges. A valid Gift Card code must be presented to staff for redemption. Cards or Vouchers cannot be used to obtain cash advances, refunded, on-sold, or redeemed or exchanged for cash.
Sandstone Point Holiday Resort’s booking program, NewBook is PCI (Payment Card Industry) compliant and will hold credit card details for up to fourteen days after the booking’s departure unless the same guest has a future booking.
I/We agree that I am personally liable for all costs and charges incurred, in the event that any such costs and charges are not paid in full at check out, the first available card on file will be charged.
A valid credit or debit card must be provided on check in. This card may be charged a pre-authorisation to secure your reservation. This amount is up to the discretion of management and is subject to change.
Important Notice - Waterpark Closure:
Closure dates:
May 2024: Between Monday 27th - Friday 31st May inclusive.
August 2024: Between Monday 19th - Friday 23rd August inclusive.
For yearly maintenance, we will be closing our waterpark for the above dates. Our large pool, kiddies pool, pump track, jumping pillow and all of our other facilities are open as per normal.
Important Notice - Construction work:
*bookings staying between late 2024 – early 2024*
We have started construction of our brand new Overwater Villas. We wish you let you know that there will be some construction work happening during the day. This will have no impact on the facilities; waterpark or pool. We do not foresee a large disruption, however if you have any concerns please do not hesitate to contact us before your arrival.
Arrivals and Departures
Check in is FROM 12:00pm for Powered sites.
Check in is FROM 2:00pm for Villas.
You must be 18 years of age to make a reservation and check in. All guests under the age of 18 must be accompanied by an adult such as a parent, step-parent, guardian or other responsible adult at ALL times. A child under the age of 18 must not be left unaccompanied at any time. This includes event weekends and school holiday periods.
Check out time is STRICTLY 10:00am.
Pets
We are not a pet friendly resort and do not allow any animals. We allow certified Guide, Hearing or Assistance Dogs on the proviso that the registered handler ID and/or paperwork is provided prior to arrival and the dog is wearing a harness/vest and leash at all times.
Visitors
We DO NOT allow day visitors that do not hold a current booking or who are not visiting another guest. Visitors of in-house guests are subject to the authorisation of management. During peak/busy times, management reserves the right to deny visitors entry to limit the amount of patrons using our facilities and for safety concerns.